Return Policy
Returns Page
(A consumer is any natural person who performs a legal transaction which, for the most part, cannot be attributed to their commercial or independent professional activity.)
Information about Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the date:
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on which you, or a third party designated by you (who is not the carrier), took possession of the goods, if you ordered one or more goods in a single order and they are delivered together;
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on which you, or a third party designated by you (who is not the carrier), took possession of the last goods, if you ordered several goods in a single order and they are delivered separately.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. This can be done via email: SUPPORT@FOREVEREST.
You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notice of exercising the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a different type of delivery than the standard delivery we offer), without undue delay and no later than 30 days from the day on which we are informed of your decision to withdraw from this contract.
We will carry out the reimbursement using the same payment method that you used for the original transaction, unless expressly agreed otherwise. In no case will you incur any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent back the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than 30 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 30 days has expired.
The direct costs of returning the goods are at your expense.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Reasons for Exclusion or Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
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for the supply of goods that are not prefabricated and which are made based on an individual choice or decision by the consumer;
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for the supply of goods that can spoil quickly or have a limited shelf life;
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for the supply of alcoholic beverages whose price has been agreed upon at the time of contract conclusion but which can be delivered only after 30 days and whose value depends on market fluctuations;
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for the supply of newspapers, periodicals, or magazines, with the exception of subscriptions.
The right of withdrawal expires prematurely for contracts:
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for the supply of sealed goods that are not suitable for return for health protection or hygiene reasons and whose seal was removed after delivery;
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for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature;
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for the supply of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
Sample Cancellation Form
Please contact us via the following email address before returning goods: SUPPORT@FOREVEREST.
The return address on our packages is not our returns address. You will receive our return address via email upon request.
If you wish to cancel the contract, please fill out the form below and email it to us.
Cancellation Form
I/We () hereby cancel the contract concluded by me/us () concerning:
the purchase of the following goods () /
the provision of the following service ()
Ordered on: () ____________ / Received on: () ______________
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is submitted on paper):
Date: ______________
(*) Delete where not applicable.